![]() ![]() All payments have to be made within 60 days of the court order. It also ruled that the opposite parties must pay Rs 45,000 towards the new flight tickets from Istanbul to Tel Aviv they were forced to book, Rs 30,000 towards their lost hotel booking in Israel and Rs 40,000 towards fresh hotel bookings and Rs 5,000 with interest for their court expenses. Enjoy Fast Booking And Rewards On The Go However And Wherever You Travel. The court ordered IndiGo airlines and MakeMyTrip India Pvt Ltd to pay Rs 25,000 compensation to each of the five passengers for the trouble caused. Book now Rewards are just a tap away Download The IHG One Rewards App Today. In a verdict pronounced on May 16, 2023, the judges of the consumer forum ruled that IndiGo and MakeMyTrip were indeed at fault for not alerting the passengers in advance about possible flight delays and them missing connecting flights, and this amounted to service deficiency. MakeMyTrip’s attorney argued that they had indeed booked the family’s flight tickets for Rs 3.09 lakh and the weather-induced delay and hotel bookings weren’t in their control. ![]() Upon reaching Turkey, they chose to fly another airline at their own expense despite IndiGo offering to take them on another flight to Tel Aviv, he said. The lawyer representing IndiGo slammed the complaint as false and stated that flight delays due to bad weather, mainly in December, are unavoidable and the airline representatives had provided the family with food and accommodation after they missed the flight from Delhi and sent them to Turkey on the next available flight. Legal notice to the airline and the travel portal and approached Bangalore 1st additional district consumer disputes redressal commission in Shantinagar with a complaint against InterGlobe Aviation Ltd, the operators of IndiGo airlines and MakeMyTrip for service deficiency. IndiGo accommodated them in a hotel in Delhi and flew them on a another flight later to the Turkish capital, where too they missed the flight to Tel Aviv. The flight was scheduled to take off at 11.25pm but was delayed and left only at 4am, resulting in the family missing their connecting IndiGo flight from Delhi to Istanbul. They reached Bengaluru’s Kempegowda International Airport (KIA) on the evening of Decemand checked in to fly on IndiGo to Delhi. In late 2019, Jayanagar II Block residents Suthan Setty, his wife Vyshanavi, their minor son and relatives Vradaraj Das and wife Anoushka decided to go on a holiday to Israel and booked flights tickets on IndiGo and Oman Air through MakeMyTrip. ![]() Much aggrieved, the family took IndiGo airlines and online travel portal MakeMyTrip to a Bengaluru consumer court and was awarded Rs 2.4 lakh as compensation and refund towards flight tickets and hotel bookings. The family not only missed its connecting flights, but also lost out on a pre-booked hotel in Tel Aviv-Yafo, were forced to spend more and make new arrangements. BENGALURU: A flight delay from Bengaluru led to a chain of adverse events for a Israel-bound Bengaluru family of five, including a four-year-old boy. ![]()
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